Frequent question: How do you politely refuse to serve alcohol?

What can I say to refuse service of alcohol?

Do’s of service refusal

Use tact – politely inform the patron you will not serve them any more alcohol. Do point to posters/signs behind the liquor service point to reinforce your decision. Do explain the reason for refusal of service (e.g. showing signs of being unduly intoxicated).

Can I refuse to serve someone alcohol?

Can serving staff legally refuse to serve alcohol to a customer? Any premise that requires a licence to serve alcohol has the ability to refuse service, and it is up to the licensee to accept or refuse a patron’s custom.

What are the 4 main reasons for refusal of service?

Refusal of service

  • law requires it (e.g. if the person is a minor or unduly intoxicated or disorderly)
  • safety of the patron is in jeopardy (i.e. from the consumption of liquor)
  • safety of others is in jeopardy (i.e. from the consumption of liquor by a particular patron)
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What factors affect individual responses to alcohol?


  • Amount of Alcohol & Speed of Consumption. The more alcohol and/or the shorter the time period, the higher the Blood Alcohol Content (BAC).
  • Biological / Genetic Risk. …
  • Ethnicity. …
  • Gender. …
  • Body Size and Composition. …
  • Stomach Content. …
  • Dehydration. …
  • Carbonated Beverages.

What happens if a patron refuses to leave?

If the patron refuses to leave, or if they enter the premises after being refused entry, that patron commits an offence. In this case, the licensee or permit holder and/or their staff may use necessary and reasonable force to remove the patron.

Can I refuse to serve someone in my shop?

Business owners have the right to refuse service to customers for legitimate reasons. Learn when it’s legal to turn away a would-be customer, and when it could land you in court. … Some upscale restaurants and night clubs also reserve the right to refuse entry by enforcing dress codes, such as no jeans or tennis shoes.

Is it illegal to refuse to serve?

You are allowed to refuse to serve a customer if it is for a valid reason. However, you have to be careful to ensure you’re not being discriminatory. … The Anti Discrimination Board provides a service to handle complaints about these areas.

When should you stop serving alcohol?

When Does a Bartender Have the Right to Refuse Service to a Patron?

  1. Underage individuals.
  2. Those who have over-consumed are showing symptoms of intoxication.
  3. Excessively rowdy or unruly customers.
  4. A person is harassing staff or other customers.
  5. Your establishment is at capacity.
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How would you handle a customer who has had too much to drink and is being rude or obnoxious?

Speak to the person directly, and firmly explain that what they are doing is unacceptable at your party. Listen and empathize with your guest. Acknowledge your guests anger or frustration, but also remind them that it is your house, and you are responsible for their safety and don’t want to see them get hurt.

How do bartenders handle drunk customers?

Instead of relying on a drunk patron to change what they’re doing, slow down the flow of drinks yourself. Servers or bartenders may have to avoid that customer for longer periods of time to slow down the service of drinks. This will give the intoxicated customer more time for the alcohol to pass through their system.

Do I have to serve a rude customer?

Unless it’s a service dog protected under the Americans with Disabilities Act, you can refuse service legally. A customer threatens or verbally abuses you, your employee or other customers. You can ask them to leave. If they refuse and you have safety concerns, it may be wise to call for police backup.

When should you refuse service?

Dos of service refusal

Do be polite and avoid value judgements. Use tact – politely inform the patron you will not serve them any more alcohol. Do point to posters/signs behind the liquor service point to reinforce your decision.

How do you politely decline a service?

Their best tips are below.

  1. Genuinely hear their request.
  2. Focus on what you CAN do.
  3. Be gentle and provide next steps.
  4. Don’t waste time, but don’t burn bridges either.
  5. Decline with gratitude.
  6. Offer alternatives.
  7. Position yourself as the expert.
  8. Be clear, transparent and upfront.
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